Last updated: [01.08.2026]
This policy explains how refunds and cancellations work for purchases made on searchexe.com. Please read it carefully before purchasing, as it sets clear expectations for both one-time and recurring Services.
2.1 One-Time / Productized Services: All Sales Are Final
Our audit packages and other one-time productized Services (e.g., “Fundamental SEO Audit Pack,” “Full-Scope SEO Audit”) are digital deliverables built specifically for your website and business. As is standard practice for digital products and services (consistent with platforms such as Gumroad and Etsy for digital goods), all sales are final once an order is placed and work has begun. We do not offer refunds for change of mind, unmet expectations about outcomes, or after the deliverable has been sent, since the value has already been created and delivered specifically for you.
Before purchasing, please review the product page carefully so you understand exactly what’s included in the package you’re buying. If you have any questions about scope before ordering, contact us on WhatsApp first — we’re happy to help you pick the right package.
2.2 Scope Discrepancies
If the deliverable you received genuinely does not match the scope described on the product page at the time of purchase (e.g., a listed component was not delivered at all), contact us within [14] days of delivery. We will review the gap and complete any missing component at no additional cost. This is a scope-completion remedy, not a refund.
2.3 Order Errors
If you accidentally purchased the wrong package or purchased a duplicate order, contact us within 24 hours of purchase and before work has started — we will correct the order or apply the payment to the correct package.
2.4 Monthly / Recurring Services
For ongoing monthly engagements (SEO, GEO, Ads management, and other retainer-based Services), payments for each billing cycle are non-refundable once that cycle has started, as they cover work, tools, and ad spend management already committed for that period.
You may cancel future billing at any time by giving 30 days’ written notice (email or WhatsApp is acceptable) before your next billing date. Your Service continues, and your card continues to be billed, through the end of that 30-day notice period; cancellation takes effect at the end of it. No partial-month refunds are issued for the notice period itself.
2.5 Chargebacks
Please contact us directly before filing a chargeback with Stripe, PayPal, or your card issuer. Since our policy is no-refund on delivered or in-progress work, we will contest chargebacks with the applicable order details, delivery records, and this policy. Repeated or unresolved chargebacks may result in suspension of future orders.
2.6 Your Statutory Rights
Nothing in this policy limits any non-waivable consumer rights you may have under the mandatory law of your country of residence. If you are located in the EU/UK and purchasing as a consumer, please note that by requesting immediate performance of a digital Service or audit (i.e., asking us to begin work right after purchase), you acknowledge that you lose any statutory right of withdrawal that would otherwise apply to digital content once performance has begun, to the extent permitted by applicable law.
2.7 How to Reach Us
Questions about an order, a scope discrepancy, or a cancellation request: email hi@searchexe.com or message us on WhatsApp at +971 50 215 67 05. We aim to respond within 2 business days.